Return Policy
At Earthquake, we prioritize your satisfaction and comfort. Due to the intimate nature of our products, we have a specific return policy to ensure your peace of mind.
Returns:
- Eligibility: We accept returns for unopened, unused, and sealed items within 30 days of purchase.
- Condition: Items must be in their original packaging and in the same condition as received.
- Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns for any items that have been opened or used.
Process:
1. Contact Us: Reach out to our customer service team at [Your Contact Information] to initiate a return.
2. Approval: Once approved, we will provide you with a return address and instructions.
3. Shipping: Return the item using a trackable shipping method. You are responsible for the return shipping costs.
4. Refund: After we receive and inspect the item, we will process your refund. Please allow 5-7 business days for the refund to reflect in your account.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damage. We will arrange for a replacement or refund.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
Thank you for shopping with Earthquakee. We are committed to providing you with a positive and enjoyable shopping experience